Privacy Policy

1. Introduction

JWCruises ("we," "us," or "our") operates as a travel agency specializing in cruise vacations. We understand that you care about how your information is used and shared, and we appreciate your trust. By accessing or using our services, you agree to this Privacy Policy.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

2.1 Personal Information

When you request a quote, book a cruise, or sign up for our newsletter, we may collect:

• Identity Data: Name, date of birth, gender, and passport details (for bookings).
• Contact Data: Email address, mailing address, and telephone numbers.
• Financial Data: Payment card details (processed securely by our third-party payment processors).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

2.2 Usage Data & Technical Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services (e.g., pages visited, time spent on pages).

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your bookings and travel arrangements.
• To communicate with you regarding your bookings, quotes, and account.
• To send you newsletters, marketing communications, and special offers (you can opt-out at any time).
• To provide customer support and respond to your inquiries.
• To improve our website, services, marketing, and customer relationships.
• To comply with legal obligations and prevent fraud.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your data with trusted third parties to facilitate our services:

4.1 Service Providers & Partners

• Cruise Lines & Travel Suppliers: We share necessary passenger information with cruise lines, airlines, hotels, and transfer companies to fulfill your travel bookings.
• Technology Partners: We use third-party services (e.g., Widgety) to provide cruise content and search functionality.
• Payment Processors: We use secure third-party payment gateways to process your transactions. We do not store your full credit card details on our servers.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We use Secure Socket Layer (SSL) technology to encrypt data during transmission. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Object: You have the right to object to our processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Third-Party Links

Our website may contain links to other websites (e.g., cruise line websites, destination guides) that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children without parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@jwcruises.com
• By visiting this page on our website: Contact Us